I read this interesting news article at destinationCRM with the title "Should Microsoft Quit CRM? ". It seems that there are quite a few important people who support that Microsoft should quit CRM and even the Dynamics product line. If I would have to comment on that based on my personal experience with MS CRM 3.0 I would say those guys are probably right. However after a short trial period of MS Dynamics CRM 4.0 I am feeling quite positive towards MS CRM! I hope this feeling doesn't fade away!