I'm running a simple duplicate detection rule for contacs with the same e-mail address. I'm getting phantom duplicates: I get a duplicate (top list) but no potential duplicate record (bottom list). Instead of the bottom list I get this warning "Potential duplicate records: None". The image below shows a phantom duplicate: the selected active record has "Potential duplicate records: None".
After some investigation I realized that there was a previously deleted record (2 days ago) with the same e-mail. The deleted record exists only in the MS CRM DB and its DeletionStateCode equals 2! However my duplicate detection rule still sees him. I believe it shouldn't!
MSCRMAsyncService which as I read is supposed to handle the deletion of records ir running but doesn't delete anything... Very very strange!
I made a post about it at Microsoft Dynamics' Forums.
Hi Sergio.
ReplyDeleteI have the same problem. Have you solved it?
I'am searching a solution to this issue but i still not found anything.
Thanks!
Hello Simón! Sorry for the late answer. It has been quite a while since I had to face that problem and I can't recall exactly what I did. Have you tried the lastest rollups? I believe I hacked the DB and removed the e-mail so I would'nt get duplicate warnings. But this is not how you should do it. Be careful if you try to solve it like this. Regards, Sergio.
ReplyDeletehi
ReplyDeletei have this problem too.
and i need to solve it. can you help me to solve that?
my email address is : mojtabad@gmail.com
please contact me.
thanks.
Hello motjaba, I did I as told Simón! I changed the e-mail data on the the deleted record. Regards!
ReplyDelete